Some Questions and Answers

 

What time is check in?

 

Candlelight Bed & Breakfast standard check in is between 4:00 pm and 8:00 pm, earlier or later check in by prior notification only please. If you are late please ring or text us so we make sure that someone is in to welcome you.

 

What time is check out?

 

Check out is 10:30 am.   

 

What is an 'overflow room' and why I cannot book it on-line?

 

We have a room that is perfect for teenage kids who may be a bit too old to share with parents but still happy to use shower and toilet in their parents room. It allows everyone just a bit of extra space at the end of the day and can accommodate 1 or 2 people. We call it our 'overflow room', please let us know if you can think of more suitable name. As the room is not en-suite it can only be booked over the phone or by email when booking one of the other rooms. The rate starts from £15 per night and includes breakfast. 

 

It is a lovely room with a single bed, wardrobe, small flat screen TV, basin and tea/coffee making facilities (hot chocolate is also included). Extra bed is available on request. 

 

 

What time is breakfast?

 

Breakfast is served between 8.00 am and 9.30 am. Please let us know a night before if you would like your breakfast cooked and served earlier than stated times and we will be happy to do it.

 

What is your cancellation policy?

 

We have a 24 hour cancellation policy.  If less than 24 hours cancellation notification is given, your credit card will be charged for your booked reservation.

 

Can we bring in or order take away?

 

We are happy, with prior notice, for our guests to use a table at the dining room between 5pm and 9pm (to give us some time to get the room ready for the breakfast) to eat brought in take away. Please let us know how many plates, knives-folks, glasses, etc required.

 

We ask our guests not to bring take away food to the bedrooms or order deliveries to the front door. Greasy stains and lingering smells are hard to get rid of! We do have a standard charge of £50 for extra cleaning required to the room effected by takeaway smell. Any damage to bed covers or carpets is charged separately.

 

Do you supply beds for additional people/children in the rooms?

 

We do supply some extra beds if required, at extra charge. Please note, some rooms allow extra beds, some do not. For example our triple room can be easily turned into quad.

 It is always a good idea to call or email us so we could advise you about the best room for your requirements.  

 

Do you do baggage transfers for walkers?

 

Baggage transfers to accommodation in Porlock, or further, can be arranged (Additional  Fee ) for walkers of the South West Coast Path,  information is available on request.

 

Do you accept pets?

 

Sorry, due to potential allergic reactions for other guests, we have a strict no pet policy for Candlelight B&B except for Guide dogs.

 

Can I wear my shoes in Candlelight B&B?

Under normal circumstances yes, however, if shoes are wet/muddy/covered in sand we ask that they be removed at the entrance.  We ask that hiking boots also be removed. If you would like to wash your dirty shoes or boots please ask for bucket and brush (free of charge).

 

What is your smoking policy?

We are strictly non-smoking accommodation. Smoking cigarettes, other tobacco products in a room or elsewhere on premises and disposing of used cigarettes in the room trash can is banned and will result in guests being asked to leave immediatley.

 

Electronic cigarettes?

Are also prohibited within in the building.

 

Anyone breaking our smoking policy will be asked to leave immediately and will be charged in full for the total duration of their stay.

 

Clinical Waste?

We ask Guests to please remove clinical waste items/bags; we do not have the facilities to correctly dispose of this type of waste.

If you have any other questions about Candlelight Bed & Breakfast or to get the best rate, we are always happy to help. Simply call or use our contact form.

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