Please read Covid 19 Infomation tab as well
What time is check-in?
Due to new cleaning Raychem for Covid and depending on how the apartment has been left check-in time may vary will do our best to let Guests know on the day by phone if there is a delay?
Candlelight Self Catering Apartment standard check-in is between 4:00 pm and 8:00 pm, earlier or later check-in by prior notification only, please. If you are late please ring or text us so we make sure that someone is in to welcome you.
Covid 19 check-in
Guests are asked please to read for futher Covid information please read
Covid Information Tab
What time is check out?
Check-out is @10.00am for Self Catering Apartment
What is your cancellation policy?
SELF CATERING APARTMENT:
A deposit of 25% of the booking total is required.
In the event of Guests being diagnosed with Covid 19 while staying at Candlelight they will have to self isolate and follow Government guidelines on self Isolation. If this means Guest are unable to Travel and return to their own property, Guest will expected to pay all costs while staying at Candlelight.
Deposits and payments
If Guests are found to have contracted Covid 19 before their arrival and have to cancel we will return all payments made to the guests even up to the day of arrival. Guests must contact us as soon as possible please. If Guests do not contact us and do not show up or contact us way past agreed check-in time to say they are not coming then the full payment will be taken.
We ask our guests not to take away food to the bedrooms. Greasy stains and lingering smells are hard to get rid of! We do have a standard charge of £50 for extra cleaning required to the room effected by takeaway smell. Any damage to bed covers or carpets is charged separately.
Do you supply beds for additional people/children in the rooms?
We do supply extra bed (metal frame fold out bed single) if required, at an extra charge. Please note, this will only be able to fold out in the lounge. Bedrooms do not allow extra beds.
It is always a good idea to call or email us so we could advise you about the best room for your requirements.
Do you do baggage transfers for walkers?
Baggage transfers please read the leaflet provided to arrange baggage transfers.
Do you accept pets?
Sorry, due to potential allergic reactions for other guests, we have a strict no pet policy for Candlelight except for Guide dogs.
Can I wear my shoes in Candlelight?
Under normal circumstances yes, however, if shoes are wet/muddy/covered in the sand we ask that they are removed at the entrance. We ask that hiking boots also be removed. If you would like to wash your dirty shoes or boots please ask for bucket and brush (free of charge). there is a tap outside.
What is your smoking policy?
We are strictly non-smoking accommodation. Smoking cigarettes, other tobacco products in any of the rooms.
Smoking is permitted outside in the courtyard area.
Are also prohibited within the entire apartment.
Anyone breaking our smoking policy will be asked to leave immediately and will be charged in full for the total duration of their stay.
We ask guests to please remove any clinical waste items/bags; we do not have the facilities to correctly dispose of this type of waste.
If you have any other questions about Candlelight Self Catering apartment or to get the best rate, we are always happy to help. Simply call or use our contact form.