Some Questions and Answers
Please read Covid 19 Infomation tab as well
What time is check-in?
Candlelight Self Catering Apartment standard check-in is between 4:00 pm and 8:00 pm, earlier or later check-in by prior notification only, please. If you are late please ring or text us so we make sure that someone is in to welcome you.
Due to new cleaning regime for Covid and depending on how the apartment has been left check-in time may vary, we will do our best to let Guests know on the day by phone if there is a delay.
Check-in
- Check-in, this will be done byone of us, Barry, Anna or Masha.
- Ring the front door bell and then one of us will explain how to get to the appartment parking and check you in
- Late check-in, please let us know at time of booking. If you are delayed by traffic etc, text or phone to let us know, we will arrange with you new time and checkin details.
Check out
- We ask Guest to please leave the apartment clean and tidy and on time at 10.00am.
- Apartment will be deep cleaned after every stay, given the new conditions depending on how the apartment has been left cleaning times may take longer than 4.00pm check-in.
Complementary
- Antibacterial hand washes will be put into both en-suites bath rooms, separate toilet and kitchen.
- We will supply a completmentry amount of tea bags, coffee and sugar, 4 pints of milk, Two jars of jam, two toilet rolls in each bathroom.
- All kitchen utensils etc are washed in a dishwasher after every stay.
What time is check out?
Check-out is @10.00am for Self Catering Apartment, Guest are exspected to orgainuse their time to leave promptly @ 10.00am
What is your cancellation policy?
SELF CATERING APARTMENT:
A deposit of £50.00 of the booking total is required.
In the event of a no show, booking reduction (after arrival date) or ringing after an agreed check in time on the day to say you are not coming the full cost of the booking will be charged.
Important notice
In the event of Guests being diagnosed with Covid 19 while staying at Candlelight they will have to self isolate and follow Government guidelines on self Isolation. If this means Guest are unable to Travel and return to their own property, Guest will expected to pay all costs while staying at Candlelight.
Deposits and payments
If Guests are found to have contracted Covid 19 before their arrival and have to cancel, Please make sure you have adequate travel insurance to cover cancelation cost as full payment is required up to 28 days before arrival.
Takeaways
We ask our guests not to take away food to the bedrooms. Greasy stains and lingering smells are hard to get rid of! We do have a standard charge of £50 for extra cleaning required to the room effected by takeaway smell. Any damage to bed covers or carpets is charged separately.
Do you supply beds for additional people/children in the rooms?
Do you do baggage transfers for walkers?
Baggage transfers please read the leaflet provided to arrange baggage transfers.
Do you accept pets?
Sorry, due to potential allergic reactions for other guests, we have a strict no pet policy for Candlelight except for Guide dogs.
Can I wear my shoes in Candlelight?
Under normal circumstances yes, however, if shoes are wet/muddy/covered in the sand we ask that they are removed at the entrance. We ask that hiking boots also be removed. If you would like to wash your dirty shoes or boots please ask for bucket and brush (free of charge). there is a tap outside.
What is your smoking policy?
We are strictly non-smoking accommodation. Smoking cigarettes, other tobacco products in any of the rooms.
Smoking is permitted outside in the courtyard area.
Electronic cigarettes?
Are also prohibited within the entire apartment.
Anyone breaking our smoking policy will be asked to leave immediately and will be charged in full for the total duration of their stay.
Clinical Waste?
We ask guests to please remove any clinical waste items/bags; we do not have the facilities to correctly dispose of this type of waste.
If you have any other questions about Candlelight Self Catering apartment or to get the best rate, we are always happy to help. Simply call or use our contact form.
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